Follow these steps lớn troubleshoot installation & tải về issues related to AIR SDK on Windows operating systems.

Bạn đang xem: Adobe air AIR is a computer program known as a runtime. It is necessary khổng lồ have sầu AIR on your computer lớn run certain applications. Applications that require AIR are called AIR applications.

Most AIR problems are related tohaving the correct version of AIR. Before you begin troubleshooting your problem, get the lademo version of AIR for your operating AIR is available for miễn phí.

For troubleshooting AIR on other platforms, see:

Important: Microsoft has released a new utility called Fix it that can help resolve sầu many AIR installation problems. When running the Fix it tool, go through the uninstall process và remove sầu AIR from your system. Once finished, tải về and install the lakiểm tra version of AIR. If you still encounter problems, you can try the AIR zapper tool for uninstalling AIR.

An AIR application requires a minimum version of AIR. Typically, the AIR application"s installation program makes sure that your computer has the correct version of AIR. If necessary, the AIR application downloads và installs the lathử nghiệm version of AIR.

You can kiểm tra which version of AIR is installed on your computer. To vị so, follow the steps provided here.

Typically, you want to lớn have sầu the lathử nghiệm version of AIR. To get it, follow the instructions at Download and install AIR.

However, you can get an older version of AIR here.

The installation program installs AIR at the following locations:

PlatformInstallation location
Windows 2000, XP, Vista, & Windows 7 <32 bit>

C:Program FilesCommon AIR

Windows Vista and Windows 7 <64 bit>

C:Program Files (x86)Comtháng AIR

Locate & view the installation log file

The AIR installation log tệp tin can help you troubleshoot your installation problem. You can also use the log"s contents if you post a question lớn the AIR installation issues forum.

For AIR 2.0 & later on Windows operating systems, an Install.log file is automatically created during installation.

For AIR 1.0 to lớn 1.5.3, see this document for more information. 

You can find the install log at the following locations:

Windows XP/ Windows Vista / Windows 7C:Documents và Settingsuser nameLocal SettingsApplication Datadaianevent.comAIRlogsC:Usersuser AIRlogsNavigate khổng lồ the following folder (replace user name with your login name):Windows 7: C:Usersuser nameAppDataLocaldaianevent.comAIRlogsVista: C:Usersuser nameAppDataLocaldaianevent.comAIRlogsXP: C:Documents và Settingsuser nameLocal SettingsApplication Datadaianevent.comAIRlogsAttach the Install.log khổng lồ your diễn đàn post. Alternatively, open the log file with Notepad or your favorite text editor và select all và copy và paste.

Download và install AIR

To install AIR on your computer, vày the following steps:

Administrative sầu access is always required for installation of AIR. However, you can install an AIR application without administrative access in a location that is writable by the current user tài khoản. If you do not have write permissions, tương tác your systems administrator.

After you have sầu successfully run the AIR installer file, try again khổng lồ install và run the AIR application that you want to lớn use. You can also try AIR applications that are available at the AIR Marketplace.

Install an AIR application

When you install the first AIR application on your computer, the AIR installation is initiated. Then AIR is installed along with the AIR application. If you can get AIR installed, but still encounter issues installing a specific AIR application, try the following:

Administrative sầu access is required when installing AIR. Administrative sầu access is also required when installing an AIR application to a location that is not writable by the current user trương mục. If you do not have sầu write permissions, contact your systems administrator.

When installing an AIR application, the application"s installer sometimes attempts to lớn connect lớn an Internet service khổng lồ authenticate the identity of the application. Antivi khuẩn or security software can report this attempt lớn connect to lớn an Internet service; allow this connection lớn install the AIR application. For example, you could see an alert that says " AIR application installer.exe pháo is attempting lớn connect khổng lồ a DNS VPS."

Uninstall AIR

If you encounter issues when you attempt khổng lồ install AIR applications on your system, remove sầu và reinstall AIR. For example, if the installation stalls at the "Application Install" dialog box, or if you see an "Installation Error" message, remove and reinstall AIR.

Note: Also remove sầu any prerelease or beta version of AIR before installing its lachạy thử version.

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To remove AIR, vị the following:

Important: Do not use any other external tool lượt thích Microsoft"s Installer Cleanup Utility to remove AIR. This utility can damage other installations on the computer.

Uninstall an AIR application

Each AIR application appears as a separate entry on your system và is listed separately in the Add/Remove sầu programs menu on Windows.

To remove sầu (uninstall) an AIR application:

Comtháng installation problems

Your Administrator doesn"t allow installation or uninstallation. Contact your administrator.

To troubleshoot these issues, try performing the following steps in this order:

The Logitech Video driver (LVPrcSrv.exe) is known lớn cause issues with the installation of AIR. If the application is loaded, over the process by selecting it from the Windows Task Manager.Verify that your operating system has the lathử nghiệm Microsoft Windows Service Packs & updates installed, including updates for Microsoft Windows Installer.Microsoft Windows Installer could be damaged or unregistered. The following Microsoft articles describe how khổng lồ address these issues:

Installing an AIR application with the Folder Loông chồng application previously installed results in a "xanh screen" crash. (Folder Lochồng is a third-buổi tiệc nhỏ application).

To resolve sầu the issue, install Folder Loông xã 6.2.4 or later. Another option is lớn uninstall Folder Lochồng completely và proceed with the installation of the AIR application.

Installing an AIR application displays the error message: "Sorry an error has occurred. The application could not be installed. Try installing it again. If the problem persists, tương tác the application author." (Windows Vista / Windows 7)

This error can occur during installation if a standard or restricted user has turned off User Account Control (UAC) in Windows 7 or Window Vista. From Control Panel, mở cửa UAC & enable it. A restart could be required. Once complete, retry the installation.

The .air installer filename extension is not registered on Windows Vista

The installer file for an AIR application has a filename that ends with .air.Double-clicking an .air installer file after a successful installation of AIR on Windows Vista can display an "unknown type" error. When this issue occurs, the .air installer file doesn"t appear to have an AIR ibé associated with it when viewed within the Windows file explorer.

For additional information on this issue, seethis document.

Windows Vista: 2032 stream error - Trying lớn install from network. For application installation, "damaged file" can be reported.

You could be launching the installer from a restricted file system. Try downloading the installer lớn your desktop và install from there.

"Another installation is in progress... Cannot install until other has completed."

A previous installation process could still be active sầu on the system.

Use the Windows Task Managerkhổng lồ check for other active sầu installation processes và terminate those processes. If this solution does not address the issue, restart the system & then install.

My AIR application freezes and becomes unresponsive sầu in anNVidia Optimus-based system.

If your system uses the NVidia Optimus giải pháp công nghệ to automatically switch between the integrated và discreet graphic thẻ, your AIR application can become unresponsive.

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In this case, try starting the AIR application with a preferred video adaptor khổng lồ prevent tự động switching. Right-click the AIR application & select Run with graphics processor > High-performance NVIDIA processor.

Chuyên mục: Thủ Thuật